We\'re looking for a Call Center Supervisor to join our dynamic team and help drive performance, quality, and customer satisfaction.

What You’ll Do:

• Lead and mentor a team of call center agents

• Monitor call metrics and performance reports

• Handle escalated customer issues with professionalism and care

• Provide regular coaching, training, and feedback

• Collaborate with management to improve processes and service delivery

What We’re Looking For:

• Proven experience in a supervisory or team lead role within a call center

• Excellent communication and leadership skills

• Strong problem-solving abilities and a customer-first mindset

• Familiarity with call center software and performance metrics

• High school diploma or equivalent (college degree preferred)

Why Join Us?

• Competitive salary + performance bonuses

• Great team culture and supportive leadership

• Career growth opportunities

• Comprehensive benefits package