We are looking for a highly organized and detail-oriented Travel Experience Manager eager to grow within our team. In this role, you will be responsible for both pre-sale itinerary planning, as well as post-sale coordination with clients and suppliers to ensure smooth execution of travel plans. Additionally, you will play a key role in promoting our services through social media marketing and monthly newsletters.

Key Responsibilities:

Pre-Sale:

• Collaborate with clients to understand their travel preferences, budget, and requirements.
• Research and design customized travel itineraries, including accommodations, transportation, activities, and dining options.
• Support pricing calculations to ensure competitive and profitable travel proposals.
• Present detailed proposals to clients, incorporating their feedback and making necessary adjustments.
• Stay up-to-date with travel trends, destination knowledge, and industry regulations to offer the best advice and options.

Post-Sale Coordination:

• Serve as the main point of contact for clients after booking, ensuring clear communication throughout the planning process.
• Coordinate with suppliers (hotels, airlines, tour operators, etc.) to confirm bookings and manage any changes or special requests.
• Make real-time adjustments to itineraries based on client needs or unforeseen circumstances (e.g., flight delays, weather conditions).
• Add final details to the itinerary, such as restaurant reservations, event tickets, or guided tours.
• Ensure all aspects of the trip are documented and completed according to the checklist, providing clients with a seamless and stress-free experience.
• Follow up with clients post-trip to gather feedback and address any concerns.

Marketing and Communications:

• Create and distribute a monthly newsletter featuring upcoming promotions, travel inspiration, company updates, and exclusive offers.
• Curate visually appealing content, including photos, videos, and written articles, to enhance our online presence and attract new clients.

Qualifications and Skills:

Required:

• Bachelor’s degree or equivalent experience in hospitality, tourism, marketing, or a related field.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Proficiency in using multiple online platforms for collaboration and social media marketing

Preferred:

• Background or strong interest in travel planning, hospitality, marketing, or customer service.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Creative mindset with a passion for storytelling and visual content creation.
• Attention to detail and problem-solving abilities to handle unexpected challenges during trip execution.
• Excellent communication and interpersonal skills, with a focus on building strong client relationships.
• Familiarity with social media platforms (Instagram, Facebook, LinkedIn) and willingness to learn email marketing tools.
• Effective communication and interpersonal abilities.
• Ability to manage multiple tasks and willingness to learn in a dynamic environment.

What We Offer:  

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Employee travel benefits and discounts.
• A supportive and collaborative work environment.

If you are excited about joining a forward-thinking travel agency and contributing to its success, please submit your resume, cover letter, and any relevant portfolio materials. We look forward to hearing from you!